Shipping and Returns
All returns must be packed to Evolved Physique’s specifications. These specifications may include the tape, filler, box size and quantity. Returns must be packed in unmarked boxes or original boxes.
If returning a product, please contact Evolved Physique with ALL the following information:
• Invoice number
• Item number, quantity, and product description
• Date of purchase (No returns will be accepted after 5 days)
• Reason for return (Incorrect product received, product was damaged, customer order error, etc.)
Once Evolved Physique receives the above information, it will issue an RA#. The RA# will be provided within 3-5 business days. The customers need to mark the outside of returned boxes with the RA #; Packages without RA #'s clearly marked on them will be refused and sent back at the customers expense.
All returns must be mailed within 10 days from when customer receives the RA #.
Customers are responsible for shipping charges on products being returned due to customer error or dissatisfaction.
In the event of missing products, Evolved Physique must be contacted within 24 hours of delivery.No COD returns will be accepted. A 20% restocking fee will be applied to all customer error/dissatisfaction returns. Returned products must not be marked or damaged in any manner and must be in a resalable condition. Closeout and Discontinued items may not be returned. No Cash refunds given on returns.
Evolved Physique is not responsible for damages due to elements out of its control, such as weather (example: melted bars- see Cold Packs section below). We will not ship drinks in glass containers. Customers must contact Evolved Physique regarding damages within 24 hours of delivery. Do not throw away damaged items as they will have to be sent back to us. Evolved Physique will not accept returns on melted products.
Cold Packs are available upon customer’s request to prevent products from melting. Evolved Physique will not accept returns on melted products. A $10.00 fee will be added to all orders requesting cold packs.
OUT-OF-STOCK PRODUCT POLICY
Inventory availability is not guaranteed. Customer will be notified via e-mail regarding out-of-stock products. If the product is available at one of our other warehouses, the order is automatically shipped in split/multiple shipments.
Terms and conditions of this agreement are subject to change without notice. Please visit our web site for updates and further information: www.evolvedphysique.com
PLEASE NOTE: Product image(s) available online are representative of the product offered but may not have the exact attributes. Please read product description for the specific attributes of the product.
PLEASE NOTE: The information provided on Evolved Physique is intended for reference only. While we attempt to keep our information accurate, we cannot guarantee it is an accurate representation of the latest formulation of the product. If you have any concerns, please visit the vendor's web site.
* Evolved Physique accepts AMEX, DISC, VISA, MasterCard, and Apple pay. List of items unable to ship is subject to change without notice.
Return and Out-Of-Stock Policy is on every invoice. Evolved Physique is unable to make any alterations to orders after submission. Orders must be submitted by 12:30pm for same day shipping.
All domestic residential orders will be shipped UPS ground**. All Military/PO Box/Alaska/Hawaii orders will be shipped USPS Priority Mail. All USPS shipping charges will be calculated by Evolved Physique and added to the order. Any address changes or delivery interceptions to processed orders will incur a $15.00 charge. All orders returned to Evolved Physique due to an incorrect address or order cancellation will be subject to a $15.00 charge AND a 20% restocking fee. We do not ship on weekends.